Customer care

Shipping Information

Where we ship

We deliver to all cities and towns across Pakistan. International shipping is not available yet.

Delivery times

Destination Estimated time
Major cities 2 to 3 working days
Rest of Pakistan 3 to 5 working days
Remote areas 5 to 8 working days
International Coming soon

Times are counted from dispatch, not from when the order is placed. Orders placed after 4:00 PM are processed the next working day.

Shipping charges

Flat Rs. 250 nationwide. Free delivery on orders above Rs. 3,000.

Order processing

Orders are packed and dispatched within 1 to 2 working days. Bridal sets and made-to-order pieces may take longer; this is noted on the product page where it applies.

Tracking

You will receive a tracking number by SMS and email once your parcel is dispatched. We ship with TCS and Leopards Courier.

Delays

Public holidays, wedding season volume and courier backlogs can extend delivery times. If your order is materially late we will tell you rather than wait for you to ask.

Failed delivery

If the courier cannot reach you after three attempts, the parcel returns to us. We will contact you to arrange redelivery, which may carry an additional charge.